SoftwareMatch

Find Software

FAQ

• Why should I use SoftwareMatch?
• How is SoftwareMatch different from other “evaluation” or “search” sites?
• Do we still need to do our own software evaluation if we use SoftwareMatch?
• Are there any costs in using SoftwareMatch?
• What are my obligations if I use SoftwareMatch to help find a vendor?
• How does it work?
• What is a Preferred Software Vendor?
• How does a vendor qualify to become a Preferred Software Vendor?
• How many Preferred Software Vendors will you “match” my company with?
• How do you ensure my information is protected and secure?
• What if I am not happy with my matched vendors?

Why should I use SoftwareMatch?

As an unbiased and objective matching service, it is our goal to help you find the right vendor or VAR organization that can provide the product, service and support your company needs when searching for new enterprise business software. We realize there is an enormous amount of vendor product information available to review. And, it takes a considerable amount of time to sort through and research all of the various products as you conduct your new software evaluation. Our matching service is designed to be a quick and easy way to help locate the right vendor for your company based on your specific needs…always at no cost or obligation to you.

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How is SoftwareMatch different from other “evaluation” or “search” sites?

SoftwareMatch is different from other software product portal or evaluation sites as we provide more than just a simple collection and listing of the various vendors’ products and product information.

Instead of simply providing a listing of all the various products available, the software specialists at SoftwareMatch actually narrow the search and shorten your evaluation process by providing vendor matches based on your specific software needs.

In addition, our philosophy is that it takes more than just the right product to have a successful new software implementation. You need a vendor that can provide the right product and the right service and support. Our software specialists match you with the vendors that have the right product, and those vendors that offer the highest levels of service and support.

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Do we still need to do our own software evaluation if we use SoftwareMatch?

Yes. We do not expect to replace your own evaluation and due diligence process. Our goal is to assist your evaluation process by supplementing or validating your selection with our “match” recommendations. Our software specialists work to match you with the right vendor based on product requirements and the vendor's ability to service and support your needs.

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Are there any costs in using SoftwareMatch?

No. SoftwareMatch is a totally free service for companies searching and evaluating enterprise business software products.

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What are my obligations if I use SoftwareMatch to help find a vendor?

You are under absolutely no obligation to purchase any software product, service or support from any of your matched vendors.

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How does it work?

Using SoftwareMatch is a simple 3 step process:

1. Simply fill out our secure online form describing your specific software requirements.
2. After carefully reviewing your requirements, our software specialists will match you with the vendor or VAR organization best suited to meet your needs.
3. Our software specialists will then provide the names of up to three of our Preferred Software Vendors for you to contact directly.

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What is a Preferred Software Vendor?

A Preferred Software Vendor is a designation we give vendor and VAR organizations that have meet our strict guidelines and have demonstrated high levels of success with their software products.

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How does a vendor qualify to become a Preferred Software Vendor?

A vendor or VAR organization that applies to become a Preferred Software Vendor must complete a comprehensive and thorough application and approval process. Criteria for acceptance into our Preferred Software Vendor program include; length of time in business, expertise with software products, service and support staffing, reference checks, etc. Once accepted into our program, we monitor and evaluate their performance and customer satisfaction levels on an on-going basis.

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How many Preferred Software Vendors will you “match” my company with?

Our software specialists will match you with no more than three of our Preferred Software Vendors. You will be given the contact information for those vendors or VAR organizations. Your information will be shared with those companies only. We will never be share, rent or sell your information to any other organization, for any reason.<

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How do you ensure my information is protected and secure?

SoftwareMatch takes every precaution to safeguard your information. When you complete the online form on our web site, your information is protected both online and offline. We use high grade encryption and the https security protocol to communicate with your browser software. This method is the industry standard security protocol. In addition, periodic independent external and internal audits are conducted to ensure the security, privacy, and safe processing of your information on our site.

Also, we will never rent, sell or share your information with any other organization. You can read our complete Privacy Policy <HERE>

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What if I am not happy with my matched vendors?

If you are not happy with the level of professional service and attention you are receiving from one of our Preferred Software Vendors before you enter into an agreement or transaction – please contact one of our software specialists immediately. In addition to working to solve your issue, your feedback and opinion is very important to us as its part of the criteria we use to evaluate the on-going performance of our vendors.

If you have already entered into a transaction or contract, you must resolve your issue directly with the vendor or VAR organization. SoftwareMatch is not involved in any transaction between your company and the Preferred Software Vendor. We have no control over the quality of services or claims of suitability a vendor may make. You are expected and encouraged to thoroughly interview, evaluate and check references of each vendor you consider. Your company has the sole responsibility to reach an independent decision about your final choice of a vendor.

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